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Complaints Procedure

Although we always try to do our best, as is the nature of
things sometimes things do go wrong. If you have a complaint,
please let us know.



Getting in touch

Phone: 0330 223 3060
Post: Customer Services Team, Blue Business Water, Bluewater House, Burton Row, Highbridge, TA9 4BY

If for any reason you feel your query hasn't been resolved as expected, you can escalate your concerns to our Customer Relations Team:

Post: Customer Relations Team, Blue Business Water, Bluewater House, Burton Row, Highbridge, TA9 4BY.
Online: Complete the online form below to submit a new complaint to our customer relations team



What happens next?

1. Your complaint will be assigned to a dedicated case handler who will be available as your single point of contact.
2. We'll investigate your concerns and agree a course of action with you.
3. We aim to resolve complaints within 20 days. If for any reason this will not be the case, we'll explain the delay and agree a new completion date with you.



If you're still unhappy

If you are not satisfied with the outcome provided by our Customer Experience team, you can contact the Scottish Public Services Ombudsman (SPSO) who can perform an independent review. The SPSO will normally only consider a complaint after it has been fully closed by Blue Business Water.

You can contact the SPSO by:

Post: Freepost SPSO (you only need to include these two words on the envelope and you don't need to use a stamp).
Online: www.spso.org.uk.





I would like to submit a new complaint

If for any reason you feel your query hasn't been resolved as expected, you can make a complaint and escalate your concerns to our customer relations team: